Privacy Policy

Effective: 20 July 2026

This Privacy Policy explains how Teekaala collects, uses, and protects your information when you use our apps: Teekaala (for customers), Teekaala Partner (for restaurants), and Teekaala Rider (for riders). Teekaala is a food ordering and delivery platform operated from Swat, Khyber Pakhtunkhwa, Pakistan. We have written this policy in plain language because we want you to actually understand it.

1 The Short Version

• We collect only what we need to get food from restaurants to your door.
• Your phone number and address are shared only with the restaurant preparing your order and the rider delivering it.
• We never sell your information, and there are no third-party ads in our apps.
• You can ask us to delete your account and data at any time.

2 Information You Give Us

When you create an account, we ask for your name, email address, phone number, and a password. Your password is never stored as plain text.

Depending on which app you use, we also store:

• Customers: your saved delivery addresses (each with its exact map location), your orders — the items, prices, and fees — and any reviews or complaints you submit.
• Restaurants (Partner app): your restaurant and branch names, addresses and exact map locations, menus, prices, photos, operating hours, and the staff members you add.
• Riders (Rider app): your profile, vehicle and license details, and records of the deliveries you complete and what you earned.

3 Your Location And Map Pin

Delivery in Swat needs exact locations — street addresses alone are often not enough here. So:

• Every delivery address must include a map pin, and every restaurant branch must be pinned too. This is required to use the service.
• You place the pin yourself by moving the map. If you tap the "my location" button, the app reads your device's location once, with your permission, only to center the map for you.
• The apps never track your location in the background. Riders' live locations are not tracked either.

We use these pins for two things: bringing your order to the right door, and calculating the delivery fee, which depends on the distance between the restaurant and you.

4 Information Collected Automatically

To make the apps work, we keep a small amount of technical information: a notification token that lets us send order updates to your phone, and basic activity records (such as orders placed and their status changes) that help us fix problems and prevent abuse.

5 How We Use Your Information

• To show you restaurants and menus, take your order, and deliver it to your pinned address.
• To calculate your delivery fee from the distance between the restaurant and your address.
• To keep everyone informed: we send notifications when your order is accepted, prepared, picked up, and delivered.
• To pay riders correctly for the deliveries they complete.
• To respond when you file a complaint or ask for help.
• To keep Teekaala safe for everyone: preventing fake orders, fraud, and abuse of customers, restaurants, or riders.

6 Who Sees Your Information

• The restaurant preparing your order sees your name, phone number, delivery address, and order items — so it can prepare the order and call you to confirm if needed.
• The rider delivering your order sees the same details, so they can find your address and reach you at the door.
• Restaurants and riders only see customer details for orders they are actually fulfilling.
• Behind the scenes, our apps are built on widely used services from Google that power our maps and deliver our notifications. These services receive only the minimum needed to do their job — they do not get your order history or personal profile from us.
• We may share information if the law requires it, or to protect the safety of our users.
• We never sell your personal information to anyone, and we do not show third-party ads.

7 How Long We Keep It

We keep your information while your account is active, so your addresses, order history, and earnings records keep working for you. If you ask us to delete your account, we remove your personal details; records of past orders may be kept where needed for accounting or legal reasons.

8 Security

Passwords are stored in protected (hashed) form, access to data is limited to the people who need it to run the service, and we use industry-standard safeguards. No app or website can promise perfect security, but protecting your data is something we take seriously.

9 Your Rights And Choices

• See and update your profile and addresses at any time in the app.
• Turn notifications off in your phone's settings (you may miss order updates if you do).
• Ask what information we hold about you, ask us to correct it, or ask us to delete your account and data — all through the Help & Support section in the app.

10 Children

Teekaala is not intended for children under 13. Riders and restaurant partners must be at least 18.

11 Changes To This Policy

As Teekaala grows we may update this policy. When we do, we will change the "Effective" date at the top, and if a change is important we will announce it in the app.

12 Contact Us

Reach us any time from the Help & Support section in the app.

Teekaala — Swat, Khyber Pakhtunkhwa, Pakistan.